Office Procedures Syllabus

Course Syllabus: BA 018 Fall 2018 Syllabus

Meet Your Instructor:  Ms. Maggie Manzano

Email: manzano_maggie@sac.edu

Office Location: SAC Campus - A -107-4

Office Hours: By Appointment

Contact Preferences: Canvas Inbox - Instructor will reply within 24 hours, Monday - Friday

Course Description:

Develop skills for the automated office including interpersonal relations, administrative support, office communication, and work management.  Provides instruction in adapting to the changing office environment, including problem solving and team atmosphere.

Textbook Information:

The Administrative Professional: Technology & Procedures, 15th Ed.

Rankin, Dianne S and Kellie A Schumack. Boston: Cengage Learning, 2017.

ISBN-13:  9781305581166

Click here to access the FREE Textbook Companion Site

Additional Course Information: 

In addition to the skills you will build, this course meets requirements for the following certificates and degrees:

• General Business Applications & Technology Certificate
• Office Management Certificate
• General Business Applications & Technology Degree
• Office Management Degree
• Microsoft Office Professional Degree

Course Learning Objectives:

• Increase knowledge of the workplace environment.
• Identify the personal qualities, skills, and technical knowledge required in the successful pursuit and fulfillment of the administrative professional role.
• Continue to develop soft skills: e.g., human relations, communication, critical thinking, personal management, and continual learning.

Student Learning Objectives:

• Listening & Speaking: Students will listen/read actively to analyze the substance of others' comments.
• Reading & Writing: Students will read effectively and analytically and will comprehend at the college level.
• Thinking & Reasoning: Students will identify and analyze real or potential " problems" and develop, evaluate, and test possible solutions using creative and critical thinking, analysis and synthesis, quantitative reasoning, and/or transfer of knowledge and skills to a new context as appropriate.
• Information Management: Students will do research that is necessary to achieve personal, professional, and educational success.  They will use print material and technology to identify research needs, and to seek, access, evaluate, and apply information effectively and responsibly.
• Diversity: Students will develop individual responsibility, personal integrity, and respect for diverse peoples and cultures of the world.
• Civic Responsibility: Students will take personal responsibility for becoming informed, ethical, and active citizens of their community, their nation, and their world.
• Life Skills & Careers: Students will develop the knowledge and skills necessary to select and develop careers.

Time Commitment:

• One credit hour (spent in class) requires two hours spent outside of class.
• So, for a 1 unit 16-week class, students should be allocating 3 hours a week.
• For a 3 unit 16-week class, students should be allocating 9 hours a week for their online class, preparation, and homework.

Netiquette

Netiquette, simply defined, means etiquette on the Internet. In an online course, you will be speaking through writing both to fellow students and instructors. It is imperative to communicate well and professionally. The golden rule of netiquette in an online class or environment is, do not do or say online what you would not do or say offline.